Refund policy

BLACC Bottle offers a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at blaccbottle@gmail.com before sending anything back. If your return is accepted, we will send return instructions and let you know where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. You can always contact us with return questions at blaccbottle@gmail.com.

Damages and issues
Please inspect your order when it arrives. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on sale items, custom items, limited releases marked final sale, or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method. Please remember that it can take time for your bank or credit card company to process and post the refund.BLACC Bottle offers a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at blaccbottle@gmail.com before sending anything back. If your return is accepted, we will send return instructions and let you know where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. You can always contact us with return questions at blaccbottle@gmail.com.

Damages and issues

Please inspect your order when it arrives. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns on sale items, custom items, limited releases marked final sale, or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method. Please remember that it can take time for your bank or credit card company to process and post the refund.